How do I return an item?

Warranty & Returns

AquaNooga strives to sell only the highest quality products. But if you have a problem or other need to return something the following information will help.

If for any reason you are not completely satisfied with any item you receive, you can return the product for a full refund of purchase price. Returns will be accepted for items that:

  • Are unused and in original packaging
  • Were purchased less than 30 days prior
  • Were not special cuts (i.e. tubing, filter media etc.)

If you received free or discounted shipping on an order for which you are returning an item, the shipping costs for the full order will be deducted from the refund you receive.

AquaNooga will not assume responsibility for incorrect information entered on your order form. We cannot warranty any item based on color. Colors can vary on different computer monitors and their settings and often even within the product itself.

Product Returns: Before returning any item, contact AquaNooga for an authorization number. When returning merchandise please use original packing materials to insure that the item arrives undamaged. AquaNooga can not be responsible for items damaged while being returned to us. Include a copy of your sales receipt with your return. Items returned without an RMA number are not guaranteed a credit due to possible loss of items but if credited are subject to a restocking fee. Customer is responsible for arranging returns and any charges for those returns.

Damaged Products: In the unlikely event that your merchandise arrives damaged, contact AquaNooga immediately for instructions on how to remedy the situation. Damaged items received by motor freight should be refused or the damage noted on the bill of lading, depending on the severity of damage.


Warranties. The warranty period is stated in the product description for most items. These warranty claims will be handled either by AquaNooga or by the manufacturer for repair or replacement only. Please contact us for a RMA and instructions on returning the items in question. AquaNooga acts only as intermediary between end-user and the manufacturer and cannot determine what is and is not covered under the product warranty.

Thank you

Please send return requests and inquiries to returns@aquanooga.com